All orders are shipped using Australia Post with tracking, Extra Cover, and Signature on Delivery. We tender (dispatch) all orders to Australia Post within three business days.

During checkout you will, where available for your area, be asked to select between Parcel Post and Express Post. Once an order has been placed we are unable to change the selected option even if it has not yet been tendered to Austalia Post.

Customers should check Australia Post’s Domestic Delivery Estimator document for more information on delivery times. Orders are shipped from ‘WA Metro’.

Customers should check Australia Post’s Delivery Disruptions & Service Updates page for information on service disruptions which may impact the delivery of your order. Australia Post has temporarily suspended its next business day delivery guarantee for Express Post effective 26 April 2023.

At this time our website is only able to automatically generate shipping costs for Canada, Singapore, the United Kingdom, the United States, and New Zealand. If you live outside of Canada, Singapore, the United Kingdom, the United States, or New Zealand, please contact us for a shipping quote.

All orders are shipped using Australia Post with tracking, Extra Cover, and Signature on Delivery. We tender (dispatch) all orders to Australia Post within three business days.

During checkout you will, where available for your area, be asked to select between International Standard, International Express, and International Economy Air. Once an order has been placed we are unable to change the selected option even if it has not yet been tendered to Austalia Post.

Customers should check Australia Post’s International Delivery Times page for more information on delivery times. Orders are shipped from ‘WA Metro’.

Customers should check Australia Post’s Delivery Disruptions & Service Updates page for information on service disruptions which may impact the delivery of your order.

Australia Post has partnered with the following local carriers to complete international deliveries: Canada – Canada Post; Singapore – Singapore Post; United States – United States Postal Service; United Kingdom – Royal Mail; New Zealand – New Zealand Post.

For security purposes, we suggest customers use the billing address of their credit card as the shipping address.

Customers are responsible for ensuring they enter the correct billing and shipping addresses during checkout. We are not liable for any orders delivered to an incorrect address provided by the customer.

If an order is returned to us (including in cases of return to sender, refusal to accept delivery, failure to collect a Missed Delivery, or failure to pay Customs Duties & Taxes) the Customer will be liable for any return postage and redelivery fees incurred by us.

Customers should check Australia Post’s Missed Deliveries page for information on how to collect orders that Australia Post was unable to deliver on the first attempt.

Customers only have 48 hours (for Parcel Lockers) or 10 business days (for Post Office and Post Shops) to collect a Missed Delivery before it is returned to us by Australia Post.

We are not liable for any lost, stolen, or damaged orders in the case of Authority to Leave/Safe Drop or Authority to Collect/Collection Authority.

General

If your order was lost, damaged, or delayed, you may be entitled to compensation from Australia Post. We are not liable for any lost, damaged, or delayed orders, including where Australia Post rejects your claim for compensation. Claims for lost, damaged, or delayed orders must go through Australia Post for replacement or refund.

If your order was lost, damaged, or delayed, you should check Australia Post’s Compensation page for information on filing a claim. All orders are shipped with Extra Cover which provides loss or damage cover up to the total value of your order (including the cost of postage). For orders shippied within Australia,

Lost & Delayed Orders

In the case of loss or delay, customers should first complete Australia Post’s Lost or Missing Item form. When completing the form, customers may be asked for the ‘from postcode’ and should enter 6065.

Damaged Orders

In the case of damage, customers must immediately visit a Post Shop (only locations listed as a ‘Post Shop’ are able to assist) to complete a Damage Report. Only the person who placed the order and is named on the shipping label is able to complete a claim for damage. Customers must keep all packaging and take it along with the entire order and a printed copy of your order confirmation email to complete a claim for damage. As per Australia Post’s policies, we are unable to assist with completing a claim for damage and are unable to submit any such claim on behlaf of any customer.

Customers should send a copy of the completed Damage Report along with photos depicting all damage to info@countrychickscreations.com.

Replacing Orders Compensated For

If the damage claim is accepted, Australia Post will directly compensate the customer and as such we are not liable for any replacement or refund. Customers who wish to replace the order they have been compensated for should place a new order through our website.

In the case of damage, customers must immediately visit a Post Office (only locations listed as a ‘Post Office’ are able to assist) to complete a PS Form 3831. Only the person who placed the order and is named on the shipping label is able to complete a claim for damage. Customers must keep all packaging and take it along with the entire order and a printed copy of your order confirmation email to complete a claim for damage. As per United States Postal Service’s policies, we are unable to assist with completing a claim for damage and are unable to submit any such claim on behlaf of any customer.

Customers should send a copy of the completed PS Form 3831 along with photos depicting all damage to info@countrychickscreations.com.

Replacing Orders Compensated For

If the damage claim is accepted, Australia Post and/or United States Postal Service will compensate us. Once compensation has been recieved and processed we will process a refund against the original order for the amount of compensation recieved. Customers who wish to replace the order they have been compensated for should place a new order through our website.