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Policy Summary

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I have a receipt from Country Chicks Creations.

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If you made a purchase from Country Chicks Creations directly, including at CountryChicksCreations.com or at an event, this policy applies to you.

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Your receipt will look similar to the following image — it will show the Country Chicks Creations logo at the top, includes a link to this policy towards the bottom, and typically would have been sent to your email address from the shop@CountryChicksCreations.com email address.

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I have a receipt from elsewhere.

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Please contact the original place of purchase.

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Refunds & Returns Policy

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Last updated: 21 July 2020

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Method of Refund

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Refunds will be provided using the original payment method.

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Purchases Made Elsewhere

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For purchases not made directly with us, please contact the original place of purchase for assistance with a repair, replacement, or refund. Under the Australian Consumer Law you are not entitled to a repair, replacement, or refund directly from us.

Source: Australian Competition & Consumer Commission – Approaching the retailer or manufacturer

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Australian Consumer Law

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You may also have a statutory right to a remedy under the Australian Consumer Law. The Australian Consumer Law contains consumer guarantees which provide consumers with a basic, guaranteed level of protection for goods and services that they acquire.

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