Refunds & Returns

Policy Summary

I have a receipt from Country Chicks Creations.

If you made a purchase from Country Chicks Creations directly, including at CountryChicksCreations.com or at an event, this policy applies to you.

Your receipt will look similar to the following image — it will show the Country Chicks Creations logo at the top, includes a link to this policy towards the bottom, and typically would have been sent to your email address from the shop@CountryChicksCreations.com email address.

I have a receipt from elsewhere.

Please contact the original place of purchase.

Refunds & Returns Policy

Last updated: 21 July 2020

Method of Refund

Refunds will be provided using the original payment method.

Purchases Made Elsewhere

For purchases not made directly with us, please contact the original place of purchase for assistance with a repair, replacement, or refund. Under the Australian Consumer Law you are not entitled to a repair, replacement, or refund directly from us.

Source: Australian Competition & Consumer Commission – Approaching the retailer or manufacturer

Australian Consumer Law

You may also have a statutory right to a remedy under the Australian Consumer Law. The Australian Consumer Law contains consumer guarantees which provide consumers with a basic, guaranteed level of protection for goods and services that they acquire.